FAQs
Our jewellery
What materials do you use?
I only use high-quality materials such as solid sterling silver and gold. I carefully choose the material I use for their durability and sustainability, ensuring that each piece not only looks beautiful but also lasts for years to come. My designs often incorporate ethically sourced gemstones to add a touch of elegance and individuality to each piece.
Are your materials ethically sourced and sustainable?
Producing sustainable and ethical jewellery is something that's very important to me. I source my materials, including metals and gemstones, from reputable suppliers who share my values and prioritise responsible practices. I want to ensure that my creations have a positive impact on our planet and environment, and to provide an ethical alternative to what you might find elsewhere.
Can I request a custom size?
Absolutely! I make all of our jewellery, and I'm more than happy to accommodate custom sizes. Reach out to me at hello@afriendsfriend.co.uk to discuss your requirements, and together we'll make something that's perfect for you.
Shipping
Where will my order ship from?
I'm currently based in Bristol, UK, and your order will be shipped from my studio.
When will my order be shipped?
All of our products are produced to order. Each product listing will detail how long the item will take to produce, and it will be shipped shortly thereafter.
How can I check the status of my order?
When your order is shipped you will receive a tracking number which you can use on the Royal Mail website.
Returns
How can I return my items?
We hope you love everything you order, but if you would like to return something just send us an email at hello@afriendsfriend.co.uk and we'll guide you through our returns process. For more detailed returns information please check here.
Jewellery Care
How should I care for my jewellery?
In all instances we recommend starting with a gentle approach first. You can always clean your jewellery by using warm water and dish soap, and then polish with a microfibre cloth. If your jewellery is polished silver or gold then you can use silver or gold polish to restore its shine. This will also remove any tarnish from your jewellery.
If you have any other questions, reach out to us at hello@afriendsfriend.co.uk. We look forward to hearing from you!